Account Troubleshooting

Login Problems

"Invalid email or password"

Solutions:

• Double-check email spelling
• Ensure Caps Lock is off
• Try copying password from password manager
• Use "Forgot password?" to reset

"Account not found"

Solutions:

• Verify email address you used to sign up
• Check alternate email addresses
• You may need to create new account

"Too many login attempts"

Solutions:

• Wait 15 minutes before trying again
• Use password reset instead
• Contact support if locked out

Password Reset

1. Go to my.shelfindulgence.net
2. Click "Forgot password?"
3. Enter your email address
4. Check inbox for reset link (check spam folder)
5. Click link and create new password

Not Receiving Reset Email

Solutions:

• Check spam/junk folder
• Add noreply@shelfindulgence.net to contacts
• Wait 10 minutes (email may be delayed)
• Try alternate email if you used multiple
• Contact support if no email after 1 hour

Email Change

To change your account email:

1. Sign in to your account
2. Go to Account Settings
3. Update email address field
4. Verify new email via confirmation link

Account Security

Creating Strong Passwords

• At least 12 characters
• Mix of uppercase, lowercase, numbers, symbols
• Don't reuse passwords from other sites
• Use password manager (1Password, LastPass, Bitwarden)

Suspicious Activity

If you notice unauthorized access:

• Change password immediately
• Review payment information for changes
• Check published books for modifications
• Contact support immediately

Deleting Your Account

To permanently delete your account:

1. Unpublish all books
2. Wait for final payment (if balance over $5)
3. Contact support to request account deletion
4. Confirm deletion via email