Account Troubleshooting

Login, password, and account problems.

Login Problems

"Invalid email or password"

• Double-check email spelling
• Ensure Caps Lock is off
• Try copying password from password manager
• Use "Forgot password?" to reset

"Account not found"

• Verify email address you used to sign up
• Check alternate email addresses
• You may need to create new account

"Too many login attempts"

• Wait 15 minutes before trying again
• Use password reset instead
• Contact support if locked out

Password Reset

1. Go to my.shelfindulgence.net
2. Click "Forgot password?"
3. Enter your email address
4. Check inbox for reset link (check spam folder)
5. Click link and create new password

Not Receiving Reset Email

• Check spam/junk folder
• Add noreply@shelfindulgence.net to contacts
• Wait 10 minutes (email may be delayed)
• Contact support if no email after 1 hour

Email Change

1. Sign in to your account
2. Go to Account Settings
3. Update email address field
4. Verify new email via confirmation link

Account Security

• Use at least 12 characters with uppercase, lowercase, numbers, symbols
• Don't reuse passwords from other sites
• Use a password manager (1Password, LastPass, Bitwarden)

Suspicious Activity

If you notice unauthorized access: change password immediately, review payment information, check published books for modifications, and contact support.

Deleting Your Account

1. Unpublish all books
2. Wait for final payment (if balance over $5)
3. Contact support to request account deletion
4. Confirm deletion via email

Warning: Account deletion is permanent. All book data, sales history (except tax records), and settings will be lost.