TROUBLESHOOTING

Book Not Appearing in Stores

Why your book isn't live yet

Check Publication Status

First, verify your book's status in My Shelf:

  1. Go to My Shelf
  2. Click on your book
  3. Check status indicator

Status Meanings

  • Processing: Book being prepared for distribution (24-72 hours)
  • In Review: Retailers reviewing your submission (2-14 days)
  • Live: Available in stores
  • Rejected: Needs corrections (check email for details)

Timeline by Retailer

Different stores have different review times:

Store Typical Timeline
Google Play 2-4 days
Apple Books 3-5 days
Kobo 3-6 days
Barnes & Noble 5-10 days
OverDrive 10-21 days

Common Reasons for Delays

1. Still in Review Period

Most common reason. Wait the full review time before worrying.

2. Metadata Issues

  • Title doesn't match cover
  • Description has formatting errors
  • ISBN conflicts with existing book
  • Missing required fields

3. Content Violations

  • Adult content not properly categorized
  • Prohibited content (each retailer has policies)
  • Copyright concerns

4. Technical Problems

  • EPUB validation errors
  • Cover doesn't meet specifications
  • File size too large

Searching for Your Book

Once live, search by:

  • Exact title: Use quotes in search
  • Author name: Search author, not title
  • ISBN: If you provided one
  • Wait 24 hours after "Live" status for search indexing

What to Do

If Under 7 Days

Be patient. Most books appear within a week.

If 7-14 Days

  • Check status in My Shelf
  • Look for rejection notifications
  • Search specific stores directly

If Over 14 Days

Contact support with:

  • Your book title
  • Which stores are affected
  • When you published
  • Current status in My Shelf

Book Still Not Appearing?

Contact support after 14 days.

Contact Support